Consistently high levels of customer service

Associate member of the Royal Academy of Culinary Arts

 

 

 

Woods Foodservice has been established for over 50 years as the primary choice for general and specialist, dry, chilled and frozen ingredients to top chefs across London.

Woods operate an extremely reliable six day a week delivery service with an order deadline of midnight or 2am if you use our online ordering system.

Our online ordering system offers many advantages to our customers. As well as being able to place an order as late as 2 am, customers can view full descriptions, prices, product codes, allergen information and images of every product we stock. Customers can access their full order history and they can also view and print copy invoices and credit notes.

Customer care is paramount to our fully-trained and experienced customer service team. Dedicated Business relationship Managers will endeavor to guarantee complete customer satisfaction at all times.

Our open-listing policy installs confidence for Chefs when creating new menus. Over 2500 products imported worldwide and a permanent presence in Rungis Market, Paris, has enabled us to meet every Chef’s needs.

We are permanently exploring ways of improving our product range, our prices and our service levels to our customers and are happy to accept suggestions from our customers.

The reassurance of knowing that we are an associate member of the Royal Academy of Culinary Arts should help confirm Woods Foodservice as your supplier of choice.

If you would like any more information, please do not hesitate to contact our customer service team on 0208 997 2211 (option 1).

 

 

 

 

 

  Woods Foodservice originated from Woods Table Dainties, a company supplying fine foods to the restaurant trade in the swinging sixties.

As Woods Table Dainties became more successful they were eventually bought out by a larger company, Winton Smith. At this point Winton Smith offered Alfred Labbett, Woods Table Dainties best sales executive, a franchise for the London area which he duly took. Alfred eventually bought the franchise creating his own company, Woods Caterfoods. Alfred set about increasing the company’s profile in London and surrounding areas.

As the business continued to grow, Alfred brought on board his son Richard, who had owned a chain of greengrocers. Richard was appointed Sales Director and began bringing in new customers on a daily basis.

By 1982 Richard took over. Woods continued to grow throughout the 1980s and witnessed the birth of the ‘Gastro Pub’, something which caused a steady rise in customers wanting finer foods and quality service. Woods Caterfoods supplied among many others, Regents Inn’s from their birth including their flagship Gastro pub ‘The Firestation’.

Darren Labbett became the third generation of Labbett to work for the company and in 2000 eventually became Managing Director of Woods Caterfoods. Darren immediately re-branded the company which included changing the name to Woods Foodservice.

In 2007 Darren again rebranded Woods Foodservice, with a new logo, uniform and brand new fleet of Mercedes vans.

In August 2010 Woods relocated to a brand new bespoke and environmentally friendly warehouse facility near Heathrow. In 2012 another brand new unit was acquired opposite and transformed into a state of the art chiller.

Due to substantial growth, it was necessary for Woods to relocate again in 2016, this time to a brand new, environmentally friendly warehouse in Uxbridge, more than 300% the size of the previous one. Featuring top of the range efficient equipment, and huge chiller and freezer units and a Chocolate room!

The new facilities will also boast an impressive new development kitchen which will allow Woods to once again start up it’s free of charge cooking demonstrations & training which is available to all customers showcasing some of the more specialist products and ingredients.

Through providing customers fine ingredients matched with exceptional service, Woods now boasts an impressive client list of some of the best Restaurants and Event Caterers in London including TV Chefs and Michelin rated establishments.

In more than 50 years Woods Foodservice has seen many changes in the industry. By keeping the firm family values of exceptional products delivered with outstanding service, Woods Foodservice continues to grow and maintain their place as the wise choice for every chef’s needs.

Over the years Woods Foodservice has won a range of awards for the unparalleled service they offer, including holding the title for the Reader’s Choice award for ‘Best Foodservice Company’ in the UK for the last three years.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   By working alongside the Carbon Trust, we are committed to reducing our carbon footprint.

Our Warehouse

Our new modern warehouse’s energy is mainly provided by solar panels and combined with its insulation properties enables us to reduce our overall CO2 emissions. The offices are fitted with floor to ceiling windows allowing us to use natural light as much as possible. Where required we use energy efficient bulbs throughout the building with motion sensors so when a room is not in use the lights automatically turn off.

The building has a water harvesting system allowing us to use rainwater where possible and plans are in place to install a 3-way interceptor to ensure wastewater from van washing and floor washing is filtered in a safe way.

Our car park holds charging points for electric cars, which can be used by staff and guests.

Our Fleet

Our food delivery miles are kept to a minimum due to our carefully planned delivery routes. Our vans comply with Euro 6 ratings, reducing emissions substantially. Our company cars have stop-start technology, which means emissions are below 100g/km making them exempt from road tax and congestion charging.

We use AdBlue in all of our fleet which is checked daily. The fuel consumption of each vehicle is recorded via a tracking device which also measures speed and internal temperatures. This data helps us improve fuel consumption and we are currently researching the possibility of producing our own biofuel by collecting used vegetable oil from our customers to recycle. In the future, we plan to replace all of our vans with electric vehicles.

Recycling

We have been recycling our waste for many years now, by working in conjunction with our suppliers, packaging is constantly being reduced. We also continually re-use plastic crates to deliver our goods to our customers.

Our high-tech Warehouse Management System allows us to be as efficient as possible. We have recently replaced paper picking notes with scanners which has shown a huge reduction in the amount of paper we use and we have plans to install new software which will make our invoicing to customers paperless, which will save a further immense amount of paper wastage.

We keep food wastage to a minimum by using our warehouse management system and an experienced purchasing team to order what we need when we need it. When required we donate all of our low dated stock to charities such as Shelter from the storm.

Our Staff

Our environmental strategy is reviewed regularly which all of our staff are fully trained on. We operate the government ride-to-work and car share scheme. Laptops and phones are provided so staff are able to work from home at times to reduce travel and we are located just a 10-minute walk from Uxbridge station which encourages our staff to use public transport where possible.

Our Products

We’re committed to supplying our customers with a range of organic and fair-trade products. Where possible, we also offer products from sustainable sources and only deal with reputable suppliers that have satisfied our vetting process.

 

 

 

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