Our Ethos

Experience perfect service excellence with every order
Woods Foodservice has been established for over 40 years as the primary choice for general and specialist, ambient, chilled and frozen ingredients to top chefs across London and the surrounding areas.

OUR ETHOS

Woods Foodservice’s priority is to be identified by premium restaurants, gastropubs, event caterers and hotels as the very best foodservice supplier of ambient, chilled and frozen products. Our aim is to provide customer service excellence with every order and to stock the most innovative and unique range of fine, specialist and staple products, tailored for the quality sector of the market.

We understand that our unrivalled reputation has taken many years of effort to achieve and even a small drop in standards will see that tarnished.

Therefore our entire team are trained accordingly to ensure that everything we do from picking an order to taking loyal customers on a supplier-sponsored foreign trip is carried out to the highest possible standards.

Regular communication with our customers is integral to our ethos and constructive criticism is encouraged, in an effort to try and constantly improve our already award winning offering.

Management are fully aware that maintaining our reputation means staying ahead of the competition with regards to technology. Woods Foodservice are determined to be the first to offer the latest technological advances.

We also aim to be the most environmentally friendly foodservice company. Operating a massive distribution centre full of chillers and freezers and lots of machinery and office equipment along with a fleet of vans and company cars carries a lot of responsibility where this issue is concerned. We have a passion to minimise our impact.

Achieving the Restaurant Magazine’s Readers’ Choice Award for ‘Best Foodservice Company’ for the last 5 years is a testament to our dedicated customer care and delivering excellence right from the moment an order is taken, to being delivered in the kitchen. Achieving an AA grade BRC certification also confirms that our entire operation is run to the highest possible standard.