Relationship management at Woods Foodservice

Multi Award-winning Woods Foodservice Limited is a successful family owned fine food distributor to the quality sector of the catering industry. Our clients are based mostly in Central London, of which include: Heston Blumenthal, Tom Aikens and Jun Tunaka. Our enviable reputation and sustained growth are mainly due to very high service levels. As a result of our continued success we are currently looking to strengthen our Business Relations Team.

A Relationship Manager will serve as the dedicated contact for a collection of high-end, fine dining, London restaurants. You will be responsible for building long-term, sustainable business relationships and retaining and developing existing accounts to ensure they are operating efficiently and to their maximum in terms of profitability. This will be achieved with a mix of both field and office- based work.

RESPONSIBILTIES:

  • Daily account management and building long lasting client relationships
  • Negotiate pricing whilst always aiming to maximize profit
  • Ensuring the timely and successful delivery of solutions according to customer needs
  • Forecast and track sales data in relation to your group of clients
  • Monitor lapsed and with a view to increase spend
  • Prepare reports on account status for the Head of Business Relations to Review
  • Collaborate with the rest of the Business Relations team to identify and grow opportunities and ideas
  • Assist with challenging client requests or issue escalations from the Customer Service Department
  • Attend Regular Corporate Events and Trips to build relationships and entertain our Clients
  • Organize and attend meetings with existing customers.
  • Deal with new business enquiries
  • Collective portfolio of £20m + of business amongst team

SKILLS AND EXPERIENCE REQUIRED:

  • 1+ Years in an Account Management Position.
  • Present yourself in a professional manner as a representative of Woods Foodservice Ltd; communicating and influencing current and new clients to ensure they are not only purchasing all they can from us, but also making use of all our superior service levels
  • Experience delivering solutions to customer needs
  • Proven ability to prioritize and deal with multiple account management tasks at a time, while maintaining close attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Ability to make commercial business decisions
  • Ability to work as a team as well as independently
  • Great relationship and rapport builder
  • Hold a professional account on LinkedIn and other social media platforms in order to promote Woods Foodservice Ltd and interact with existing and potential clients,
  • Hold a full UK driving licence as some customers are outside of public transport areas

BENEFITS:

  • Performance Bonus and Car Allowance
  • 90% account management
  • Annual Trips to Spain and France alongside opportunity to attend up to 30 Corporate Events
  • Flexibility to work from Home
  • Amazing opportunities for progression
  • Opportunity to work alongside Michelin star clients.
  • Ongoing Training and Development
  • Regular Staff Trips
  • Holiday allowance rising with length of service
  • No Cold Calling or Hard sales
  • Ride to work Scheme

Please send your CV to lana@woodsfoodservice.co.uk or call 0300 303 0112